Help
The questions worth answering properly
If none of these covers it, write to support@skyalia.com and a person will reply.
Is my trip sold as a package?
No. Each element of a Skyalia journey is booked and priced separately, and each carries its own supplier terms. Where a combination creates a Linked Travel Arrangement, we tell you so at checkout and show the disclosure the regulations require.
What does the price include?
Everything we know about at the point of quoting: the supplier fare, taxes, our margin and card charges. Anything payable locally — a resort fee, a fuel deposit — is stated before you pay, not after.
My flight is delayed. What happens to the rest?
We track the status of every booked flight. If the arrival moves materially, we flag the affected transfer and stay and contact you. Automatic rescheduling is on the roadmap, not live yet.
How do I change or cancel something?
From your account, under Bookings. What is possible depends on the fare or rate you chose — the exact rules for each item are shown before you pay and again on your confirmation.
Do you store my card?
Never. Card details go straight to Stripe and are never held on Skyalia systems. Passport and date-of-birth data, where a supplier requires it, is encrypted at rest.